Privacy Policy

This Privacy Policy describes how Camelwear (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from camelwear-eg.com (the “Site”) or otherwise communicate with us.

1. Information We Collect

We collect information in the following ways:

• Information You Provide Directly:

  • Personal Identification Information: Your name, billing address, shipping address, email address, and phone number when you place an order or create an account.
  • Communication Information: Information you provide when you contact us for customer support via email or phone.

• Information We Collect Automatically:

  • Device and Usage Information: When you visit our Site, we automatically collect certain information about your device, including your IP address, browser type, time zone, and information about how you interact with our Site (e.g., pages viewed, products searched for). We use cookies and similar technologies for this.
  • Order Information: We collect information about your purchase history.

• Information from Third Parties:

  • Payment Information: We use third-party payment processors (e.g., payment gateways) to handle transactions securely. We do not store your full credit card or debit card details on our servers.

2. How We Use Your Information

We use the information we collect to:

• Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.
• Provide Customer Support: To communicate with you and respond to your inquiries.
• Improve Our Services: To analyze how customers use the Site, to improve our website, products, and offerings.
• Marketing and Advertising: With your consent, we may send you emails about our new products, special offers, and other updates. You can opt-out of these communications at any time.
• Security and Fraud Prevention: To screen our orders for potential risk or fraud.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with trusted third parties to help us operate our business and the Site or administer activities on our behalf, such as:

• Shipping Companies: To deliver your orders.
• Payment Processors: To securely process your payments.
• Service Providers: Who assist with our business operations (e.g., website hosting, analytics).

We may also disclose your information if required by law to comply with a subpoena, or similar legal process or government request.

4. Data Security

We are committed to protecting your information. We implement a variety of security measures, including SSL (Secure Sockets Layer) technology, to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

5. Cookies

Our Site uses “cookies” to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information (like items in your shopping cart).

6. Your Rights

Under Egyptian law, you have rights regarding your personal data, including the right to access, correct, or request the deletion of your personal information that we hold. To exercise these rights, please contact us using the details below.

7. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Camelwear Email: info@camelwear-eg.com Phone: +20 115 614 4499 / +20 115 614 4488 Website: camelwear-eg.com